{"id":356965,"date":"2024-10-20T01:14:44","date_gmt":"2024-10-20T01:14:44","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bsi-pd-iso-iec-tr-20000-72019\/"},"modified":"2024-10-26T01:40:14","modified_gmt":"2024-10-26T01:40:14","slug":"bsi-pd-iso-iec-tr-20000-72019","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bsi-pd-iso-iec-tr-20000-72019\/","title":{"rendered":"BSI PD ISO\/IEC TR 20000-7:2019"},"content":{"rendered":"<p><label>1<\/label><\/p>\n<p>This document provides guidance on the integrated implementation of a service management system (SMS) as specified in <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;20000-1<\/span><\/span> with a quality management system (QMS) as specified in <span class=\"std\"> <span class=\"std-ref\">ISO&nbsp;9001<\/span><\/span> and an information security management system (ISMS) as specified in <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;27001<\/span><\/span>. It is aimed at those organizations that are intending to either:<\/p>\n<ol type=\"a\">\n<li><label>a)<\/label>\n<p>implement <span class=\"std\"> <span class=\"std-ref\">ISO&nbsp;9001<\/span> <\/span> when <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;20000-1<\/span> <\/span> is already implemented, or vice versa;<\/p>\n<\/li>\n<li><label>b)<\/label>\n<p>implement <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;27001<\/span> <\/span> when <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;20000-1<\/span> <\/span> is already implemented, or vice versa;<\/p>\n<\/li>\n<li><label>c)<\/label>\n<p>implement both <span class=\"std\"> <span class=\"std-ref\">ISO&nbsp;9001<\/span> <\/span> and <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;20000-1<\/span> <\/span> together, or implement both <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;27001<\/span> <\/span> and <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;20000-1<\/span> <\/span> together;<\/p>\n<\/li>\n<li><label>d)<\/label>\n<p>implement <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;20000-1<\/span> <\/span>, <span class=\"std\"> <span class=\"std-ref\">ISO&nbsp;9001<\/span> <\/span> and <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;27001<\/span> <\/span> together; or<\/p>\n<\/li>\n<li><label>e)<\/label>\n<p>integrate existing management systems based on <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;20000-1<\/span> <\/span>, <span class=\"std\"> <span class=\"std-ref\">ISO&nbsp;9001<\/span> <\/span> and <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;27001<\/span> <\/span>.<\/p>\n<\/li>\n<\/ol>\n<p>In practice, an SMS, QMS or ISMS can also be integrated with other management system standards (MSS), such as <span class=\"std\"> <span class=\"std-ref\">ISO&nbsp;22301<\/span><\/span> or <span class=\"std\"> <span class=\"std-ref\">ISO&nbsp;55001<\/span><\/span>.<\/p>\n<p><span class=\"xref\">Clause&nbsp;4<\/span> provides an introduction to <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;20000-1<\/span><\/span>, the HLS of MSS specified in ISO\/IEC Directives Part 1 and considerations for the integration of an MSS.<\/p>\n<p><span class=\"xref\">Clause&nbsp;5<\/span> provides an introduction to <span class=\"std\"> <span class=\"std-ref\">ISO&nbsp;9001<\/span><\/span>, commonalities and differences with <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;20000-1<\/span><\/span> and considerations for the integration of an SMS with a QMS.<\/p>\n<p><span class=\"xref\">Clause&nbsp;6<\/span> provides an introduction to <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;27001<\/span><\/span>, commonalities and differences with <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;20000-1<\/span><\/span> and considerations for the integration of an SMS with an ISMS.<\/p>\n<p><span class=\"xref\">Clause&nbsp;7<\/span> looks at considerations for the integration of an SMS, a QMS, and an ISMS.<\/p>\n<p>This document also provides correlation information for the terms and definitions of <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;20000-1<\/span><\/span> with <span class=\"std\"> <span class=\"std-ref\">ISO&nbsp;9001<\/span><\/span> and <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;27001<\/span><\/span> in <span class=\"xref\">Annex&nbsp;A<\/span>. Correlation of the clauses of <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;20000-1<\/span><\/span> with <span class=\"std\"> <span class=\"std-ref\">ISO&nbsp;9001<\/span><\/span> is shown in <span class=\"xref\">Annex&nbsp;B<\/span>. Correlation of the clauses of <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;20000-1<\/span><\/span> with <span class=\"std\"> <span class=\"std-ref\">ISO\/IEC&nbsp;27001<\/span><\/span> is shown in <span class=\"xref\">Annex&nbsp;C<\/span>.<\/p>\n<h4>PDF Catalog<\/h4>\n<table border=\"1px\" class=\"des-table\">\n<tr>\n<th>PDF Pages<\/th>\n<th>PDF Title<\/th>\n<\/tr>\n<tr>\n<td><b>2<b><\/td>\n<td>undefined  <\/td>\n<\/tr>\n<tr>\n<td><b>6<b><\/td>\n<td>Foreword  <\/td>\n<\/tr>\n<tr>\n<td><b>7<b><\/td>\n<td>Introduction  <\/td>\n<\/tr>\n<tr>\n<td><b>9<b><\/td>\n<td>1 Scope <br \/> 2 Normative references  <\/td>\n<\/tr>\n<tr>\n<td><b>10<b><\/td>\n<td>3 Terms and definitions <br \/> 4 Integration of ISO\/IEC 20000-1:2018 with other management system standards (MSS) <br \/> 4.1 Introduction to ISO\/IEC 20000-1:2018   <\/td>\n<\/tr>\n<tr>\n<td><b>11<b><\/td>\n<td>4.2 ISO\/IEC Directives, Part 1, high level structure (HLS) for management system standards (MSS) common requirements  <\/td>\n<\/tr>\n<tr>\n<td><b>12<b><\/td>\n<td>4.3 Service management specific requirements  <\/td>\n<\/tr>\n<tr>\n<td><b>14<b><\/td>\n<td>4.4 Considerations for the integration of management system standards (MSS)  <\/td>\n<\/tr>\n<tr>\n<td><b>15<b><\/td>\n<td>5 Integration of ISO\/IEC 20000-1:2018 with ISO 9001:2015  <br \/> 5.1 Introduction to ISO 9001:2015  <br \/> 5.2 Similarities and differences in requirements between ISO\/IEC 20000-1:2018 and ISO 9001:2015  <br \/> 5.2.1 General <br \/> 5.2.2 Service design and transition  <\/td>\n<\/tr>\n<tr>\n<td><b>16<b><\/td>\n<td>5.2.3 External suppliers <br \/> 5.3 Quality management specific requirements  <\/td>\n<\/tr>\n<tr>\n<td><b>17<b><\/td>\n<td>5.4 Considerations for the integration of an SMS and a QMS <br \/> 6 Integration of ISO\/IEC 20000-1:2018 with ISO\/IEC 27001:2013  <br \/> 6.1 Introduction to ISO\/IEC 27001:2013   <\/td>\n<\/tr>\n<tr>\n<td><b>18<b><\/td>\n<td>6.2 Similarities and differences in requirements between ISO\/IEC 20000-1:2018 and ISO\/IEC 27001:2013  <br \/> 6.2.1 General <br \/> 6.2.2 Scope <br \/> 6.2.3 Information security management  <\/td>\n<\/tr>\n<tr>\n<td><b>19<b><\/td>\n<td>6.2.4 Risk management  <\/td>\n<\/tr>\n<tr>\n<td><b>20<b><\/td>\n<td>6.2.5 ISO\/IEC 27001:2013, Annex A Controls  <\/td>\n<\/tr>\n<tr>\n<td><b>22<b><\/td>\n<td>6.3 Information security management specific requirements  <\/td>\n<\/tr>\n<tr>\n<td><b>23<b><\/td>\n<td>6.4 Considerations for the integration of an SMS and an ISMS <br \/> 7 Integration of ISO\/IEC 20000-1:2018, ISO 9001:2015 and ISO\/IEC 27001:2013  <br \/> 7.1 Similarities and differences in requirements between ISO\/IEC 20000-1:2018, ISO 9001:2015 and ISO\/IEC 27001:2013   <\/td>\n<\/tr>\n<tr>\n<td><b>27<b><\/td>\n<td>7.2 Considerations for the integration of an SMS, a QMS and an ISMS <br \/> 7.2.1 High level structure (HLS) <br \/> 7.2.2 Scope  <\/td>\n<\/tr>\n<tr>\n<td><b>28<b><\/td>\n<td>7.2.3 Service design, build and transition <br \/> 7.2.4 Change management and release and deployment management <br \/> 7.2.5 Supplier management  <\/td>\n<\/tr>\n<tr>\n<td><b>29<b><\/td>\n<td>Annex A (informative)  Correlation of terms and definitions between ISO\/IEC 20000-1:2018, ISO 9000:2015, and ISO\/IEC 27000:2018  <\/td>\n<\/tr>\n<tr>\n<td><b>48<b><\/td>\n<td>Annex B (informative)  Correlation of ISO\/IEC 20000-1:2018 to ISO 9001:2015  <\/td>\n<\/tr>\n<tr>\n<td><b>57<b><\/td>\n<td>Annex C (informative)  Correlation of ISO\/IEC 20000-1:2018 to ISO\/IEC 27001:2013  <\/td>\n<\/tr>\n<tr>\n<td><b>65<b><\/td>\n<td>Bibliography  <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p><b>Information technology. Service management &#8211; Guidance on the integration and correlation of ISO\/IEC 20000-1:2018 to ISO 9001:2015 and ISO\/IEC 27001:2013<\/b><\/p>\n<table class=\"shortdes-table\" style=\"width: 100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>Published By<\/td>\n<td>Publication Date<\/td>\n<td>Number of Pages<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/pdfstandards.shop\/product-category\/publishers\/bsi\/\"><b>BSI<\/b><\/a><\/td>\n<td>2019<\/td>\n<td>66<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":356973,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[2641],"product_tag":[],"class_list":{"0":"post-356965","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-bsi","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/356965","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/356973"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=356965"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=356965"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=356965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}