{"id":346969,"date":"2024-10-20T00:23:46","date_gmt":"2024-10-20T00:23:46","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bsi-pd-iso-iec-ts-250112017\/"},"modified":"2024-10-25T23:52:23","modified_gmt":"2024-10-25T23:52:23","slug":"bsi-pd-iso-iec-ts-250112017","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bsi-pd-iso-iec-ts-250112017\/","title":{"rendered":"BSI PD ISO\/IEC TS 25011:2017"},"content":{"rendered":"

This document is applicable to IT services that support the needs of an individual user or a business. IT services can be delivered personally or remotely by people, or by an IT application that could be in a local or remote location (see Annex A).<\/p>\n

These include two types of IT services:<\/p>\n

    \n
  1. \n

    services completely automated provided by an IT system;<\/p>\n<\/li>\n

  2. \n

    services provided by a human using an IT system.<\/p>\n<\/li>\n<\/ol>\n

    This document describes the use of two quality models for IT services.<\/p>\n

      \n
    1. \n

      This document defines an IT service quality model composed of eight characteristics (which are further subdivided into sub-characteristics) that relate to properties of the IT service made up from a combination of elements including people, processes, technology, facilities and information.<\/p>\n<\/li>\n

    2. \n

      This document describes how the quality in use model in ISO\/IEC 25010 which is composed of five characteristics (some of them are further subdivided into sub-characteristics) can be applied to the outcome when an IT service is used in a particular context of use. This model is applicable to the complete service provision system composed of people, processes, technology, facilities and information.<\/p>\n<\/li>\n<\/ol>\n

      The characteristics and sub-characteristics provide consistent terminologies and check lists for specifying, measuring and evaluating IT service quality.<\/p>\n

      The use of the IT service quality models can help:<\/p>\n

        \n
      • \n

        IT service providers to identify service quality requirements, and evaluate and improve the quality of the service provided;<\/p>\n<\/li>\n

      • \n

        customers to specify their requirements for the quality of service, define the acceptance criteria for service, and evaluate the quality of an IT service; and<\/p>\n<\/li>\n

      • \n

        a third party to evaluate the quality of an IT service.<\/p>\n<\/li>\n<\/ul>\n

        PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
        PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
        2<\/td>\nNational foreword <\/td>\n<\/tr>\n
        6<\/td>\nForeword <\/td>\n<\/tr>\n
        7<\/td>\nIntroduction <\/td>\n<\/tr>\n
        9<\/td>\n1 Scope
        2 Normative references <\/td>\n<\/tr>\n
        10<\/td>\n3 Terms and definitions
        3.1 Quality in use model
        3.2 IT service quality model <\/td>\n<\/tr>\n
        14<\/td>\n3.3 General <\/td>\n<\/tr>\n
        16<\/td>\n4 Conformance
        5 Quality models framework
        5.1 Overview
        5.1.1 General <\/td>\n<\/tr>\n
        17<\/td>\n5.1.2 Applying the quality in use model to IT services <\/td>\n<\/tr>\n
        18<\/td>\n5.1.3 IT service quality model <\/td>\n<\/tr>\n
        19<\/td>\n5.2 Scope of the quality models <\/td>\n<\/tr>\n
        20<\/td>\n5.3 Applying the quality models to IT services <\/td>\n<\/tr>\n
        21<\/td>\nAnnex\u00a0A (informative) Context of using the model and different IT service types <\/td>\n<\/tr>\n
        22<\/td>\nAnnex\u00a0B (informative) IT service quality life cycle <\/td>\n<\/tr>\n
        24<\/td>\nAnnex\u00a0C (informative) Comparison with the quality models in ISO\/IEC\u00a025010 and ISO\/IEC\u00a025012 <\/td>\n<\/tr>\n
        26<\/td>\nAnnex\u00a0D (informative) Definitions of the quality in use characteristics and sub-characteristics from ISO\/IEC\u00a025010 <\/td>\n<\/tr>\n
        28<\/td>\nAnnex\u00a0E (informative) Feedback on this document <\/td>\n<\/tr>\n
        29<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

        Information technology. Systems and software Quality Requirements and Evaluation (SQuaRE). Service quality models<\/b><\/p>\n\n\n\n\n
        Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
        BSI<\/b><\/a><\/td>\n2017<\/td>\n30<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":346975,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[2641],"product_tag":[],"class_list":{"0":"post-346969","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-bsi","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/346969","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/346975"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=346969"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=346969"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=346969"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}