{"id":208539,"date":"2024-10-19T13:26:50","date_gmt":"2024-10-19T13:26:50","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/icc-inspectorskills-2014\/"},"modified":"2024-10-25T06:09:27","modified_gmt":"2024-10-25T06:09:27","slug":"icc-inspectorskills-2014","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/icc\/icc-inspectorskills-2014\/","title":{"rendered":"ICC InspectorSkills 2014"},"content":{"rendered":"

Inspector Skills is the first text to focus on the \u201cother\u201d skills that are essential for success as a construction inspector. These \u201csoft skills\u201d are the non-technical traits and behaviors that enhance an inspector\u2019s ability to interact with others and to successfully carry out his or her job duties. Inspector Skills aims to raise awareness of the importance of soft skills and to provide guidance toward recognizing and improving those skills. When coupled with the technical knowledge of codes and construction practices, developing effective soft skills elicits cooperation, generates respect and credibility, and improves the image of inspectors and code safety departments. Inspector Skills was written for construction inspectors in all disciplines and will also benefit students, permit technicians, plan reviewers and building officials.<\/p>\n

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PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
1<\/td>\nINSPECTOR SKILLS <\/td>\n<\/tr>\n
2<\/td>\nINSPECTOR SKILLS TITLE PAGE <\/td>\n<\/tr>\n
3<\/td>\nCOPYRIGHT <\/td>\n<\/tr>\n
4<\/td>\nTABLE OF CONTENTS <\/td>\n<\/tr>\n
6<\/td>\nPREFACE <\/td>\n<\/tr>\n
9<\/td>\nDEDICATION
ACKNOWLEDGEMENTS <\/td>\n<\/tr>\n
10<\/td>\nABOUT THE AUTHOR <\/td>\n<\/tr>\n
11<\/td>\nABOUT THE INTERNATIONAL CODE COUNCIL <\/td>\n<\/tr>\n
12<\/td>\n1 SAFE BUILDINGS <\/td>\n<\/tr>\n
14<\/td>\nAN IMPORTANT JOB <\/td>\n<\/tr>\n
15<\/td>\nFOUNDATION <\/td>\n<\/tr>\n
17<\/td>\nSUPPORT <\/td>\n<\/tr>\n
19<\/td>\nPRINCIPLES OF CODE ADMINISTRATION <\/td>\n<\/tr>\n
20<\/td>\nMINIMUM REQUIREMENTS <\/td>\n<\/tr>\n
21<\/td>\nINTERPRETATION <\/td>\n<\/tr>\n
23<\/td>\nALTERNATIVES <\/td>\n<\/tr>\n
27<\/td>\nKEY POINTS <\/td>\n<\/tr>\n
28<\/td>\n2 APPROACHES TO INSPECTION <\/td>\n<\/tr>\n
30<\/td>\nSTARTING ON THE RIGHT FOOT <\/td>\n<\/tr>\n
33<\/td>\nDECISION MAKING <\/td>\n<\/tr>\n
34<\/td>\nFLEXIBILITY <\/td>\n<\/tr>\n
36<\/td>\nBOUNDARIES <\/td>\n<\/tr>\n
40<\/td>\nPRECISION <\/td>\n<\/tr>\n
42<\/td>\nCOSTS <\/td>\n<\/tr>\n
43<\/td>\nCONSISTENCY <\/td>\n<\/tr>\n
46<\/td>\nFINDING SOLUTIONS <\/td>\n<\/tr>\n
47<\/td>\nTEACHING AND LEARNING <\/td>\n<\/tr>\n
49<\/td>\nHELPFUL INFORMATION <\/td>\n<\/tr>\n
51<\/td>\nLEARNING <\/td>\n<\/tr>\n
54<\/td>\nMANAGING TIME <\/td>\n<\/tr>\n
58<\/td>\nTABLE 2-1 <\/td>\n<\/tr>\n
59<\/td>\nPROFESSIONALISM <\/td>\n<\/tr>\n
61<\/td>\nKEY POINTS <\/td>\n<\/tr>\n
64<\/td>\n3 GETTING ALONG <\/td>\n<\/tr>\n
66<\/td>\nINSPECTOR AS FACILITATOR <\/td>\n<\/tr>\n
67<\/td>\nRESPECT
KEEPING AN OPEN MIND <\/td>\n<\/tr>\n
69<\/td>\nGIVING BAD NEWS <\/td>\n<\/tr>\n
70<\/td>\nDIFFICULT PEOPLE <\/td>\n<\/tr>\n
74<\/td>\nTABLE 3-1 CONVERSATIONS WITH DIFFICUT PEOPLE
COMMON MISTAKES <\/td>\n<\/tr>\n
75<\/td>\nTABLE 3-2 COUNTERPRODUCTIVE REMARKS TO AVOID <\/td>\n<\/tr>\n
76<\/td>\nTABLE 3-2 COUNTERPRODUCTIVE REMARKS TO AVOID (continued) <\/td>\n<\/tr>\n
78<\/td>\nKEY POINTS <\/td>\n<\/tr>\n
80<\/td>\n4 CUSTOMER SERVICE <\/td>\n<\/tr>\n
83<\/td>\nFIRST IMPRESSIONS <\/td>\n<\/tr>\n
84<\/td>\nLISTENING <\/td>\n<\/tr>\n
85<\/td>\nHONESTY <\/td>\n<\/tr>\n
86<\/td>\nEXPECTATIONS <\/td>\n<\/tr>\n
88<\/td>\nCHOOSE YOUR WORDS CAREFULLY <\/td>\n<\/tr>\n
89<\/td>\nTABLE 4-1 CHOOSING THE RIGHT RESPONSE
OBSTACLES <\/td>\n<\/tr>\n
90<\/td>\nCOMPLAINTS <\/td>\n<\/tr>\n
97<\/td>\nKEY POINTS <\/td>\n<\/tr>\n
100<\/td>\n5 DOING THE RIGHT THING <\/td>\n<\/tr>\n
104<\/td>\nPROFESSIONAL INTEGRITY <\/td>\n<\/tr>\n
105<\/td>\nCODE OF CONDUCT <\/td>\n<\/tr>\n
106<\/td>\nICC CODE OF ETHICS <\/td>\n<\/tr>\n
107<\/td>\nPUBLIC WELFARE
RIGHTS <\/td>\n<\/tr>\n
109<\/td>\nACCURACY
CONFLICT OF INTEREST <\/td>\n<\/tr>\n
111<\/td>\nMAKING ETHICAL DECISIONS <\/td>\n<\/tr>\n
114<\/td>\nKEY POINTS <\/td>\n<\/tr>\n
116<\/td>\n6 COMMUNICATION <\/td>\n<\/tr>\n
117<\/td>\nIN PERSON (FACE TO FACE) <\/td>\n<\/tr>\n
119<\/td>\nTABLE 6-1 FACE-TO-FACE COMMUNICATION <\/td>\n<\/tr>\n
120<\/td>\nNONVERBAL COMMUNICATION <\/td>\n<\/tr>\n
121<\/td>\nDIFFICULT CONVERSATIONS <\/td>\n<\/tr>\n
122<\/td>\nTABLE 6-2 APPROACHES TO DIFFICULT CONVERSATIONS <\/td>\n<\/tr>\n
124<\/td>\nTELEPHONE <\/td>\n<\/tr>\n
127<\/td>\nWRITTEN <\/td>\n<\/tr>\n
129<\/td>\nDON’T BE A CRITIC <\/td>\n<\/tr>\n
130<\/td>\nSTICK TO THE CODE REQUIREMENTS <\/td>\n<\/tr>\n
132<\/td>\nGIVE CLEAR INSTRUCTIONS FOR REQUIRED ACTIONS AND FOLLOW-UP <\/td>\n<\/tr>\n
133<\/td>\nE-MAIL <\/td>\n<\/tr>\n
139<\/td>\nSUBJECT LINE <\/td>\n<\/tr>\n
140<\/td>\nTONE OF MESSAGE – CRITICISM <\/td>\n<\/tr>\n
141<\/td>\nTONE OF MESSAGE – EMPHASIS <\/td>\n<\/tr>\n
142<\/td>\nCLARITY AND LENGTH OF MESSAGE <\/td>\n<\/tr>\n
143<\/td>\nACTION REQUIRED <\/td>\n<\/tr>\n
144<\/td>\nCOMPOSITION <\/td>\n<\/tr>\n
145<\/td>\nACCURACY – PROJECTING PERSONAL PREFERENCES <\/td>\n<\/tr>\n
148<\/td>\nKEY POINTS <\/td>\n<\/tr>\n
150<\/td>\n7 CONCLUSION <\/td>\n<\/tr>\n
153<\/td>\nA POSITIVE APPROACH
CONSISTENCY
EDUCATION <\/td>\n<\/tr>\n
154<\/td>\nGETTING ALONG
CUSTOMER SERVICE
INTEGRITY <\/td>\n<\/tr>\n
155<\/td>\nCOMMUNICATION <\/td>\n<\/tr>\n
156<\/td>\nAPPENDIX A ICC EVALUATION SERVICES REPORT (ESR) <\/td>\n<\/tr>\n
158<\/td>\nFIGURE A-1: EVALUATION REPORT <\/td>\n<\/tr>\n
159<\/td>\nFIGURE A-1 continued: EVALUATION REPORT <\/td>\n<\/tr>\n
160<\/td>\nAPPENDIX B INSPECTOR CERTIFICATION <\/td>\n<\/tr>\n
162<\/td>\nFIGURE B-1: ICC INSPECTOR CERTIFICATE <\/td>\n<\/tr>\n
164<\/td>\nICC INSPECTION RESOURCES <\/td>\n<\/tr>\n
165<\/td>\nBUILDING CODE BASICS <\/td>\n<\/tr>\n
167<\/td>\nCODE CHECK: ILLUSTRATED GUIDES TOBUILDING CODES <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Inspector Skills<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
ICC<\/b><\/a><\/td>\n2014<\/td>\n167<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":208541,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[2670],"product_tag":[],"class_list":{"0":"post-208539","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-icc","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/208539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/208541"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=208539"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=208539"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=208539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}