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BSI PD ISO/IEC TR 17028:2017

BSI PD ISO/IEC TR 17028:2017

$167.15

Conformity assessment. Guidelines and examples of a certification scheme for services

Published By Publication Date Number of Pages
BSI 2017 42
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This document provides guidelines and principles of service certification schemes.

NOTE 1 In the context of this document, the assessment of a management system as part of service certification does not constitute the certification of the management system.

NOTE 2 This document is not intended to limit in any way the decisions of scheme owners when developing and operating their own schemes.

PDF Catalog

PDF Pages PDF Title
2 National foreword
7 Foreword
8 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
10 4 Fundamentals of certification of services
4.1 General
4.2 Functional approach
11 5 Development and management of certification schemes for services
5.1 General
5.2 Scheme owner
12 5.3 Stakeholder engagement
5.4 Scheme management
5.4.1 Scheme documentation
13 5.4.2 Reporting to the scheme owner
5.4.3 Subcontracting of the administration of the scheme
5.4.4 Marketing
5.4.5 Fraudulent claim of certification
5.4.6 Complaints and appeals
6 Content of a certification scheme for services
6.1 General
6.2 Scope of the scheme
6.3 Elements of a certification scheme
15 6.4 Selection elements in the scheme
6.4.1 Certification requirements
6.4.2 Sampling
16 6.4.3 Acceptance of conformity assessment results
6.4.4 Selection of evaluation activities
17 6.4.5 Outsourcing of the conformity assessment activities
6.5 Certification process
6.5.1 Certification phases
6.5.2 Application for certification and the certification agreement
6.5.3 Evaluation
18 6.6 Attestation
6.7 Licensing the use of certificates and marks of conformity
6.7.1 Licensing and control of the mark
6.7.2 Mark of conformity
6.7.3 Misuse of the mark
19 6.8 Surveillance
6.9 Changes affecting certification
6.9.1 Changes in specified requirements
6.9.2 Other changes to the scheme
6.9.3 Review of scheme operation
20 Annex A (informative) Examples of certification schemes for services
32 Annex B (informative) Example of information provided with an application for service certification
33 Annex C (informative) Example of contents of a certification agreement
35 Annex D (informative) Example of information to be included in certification documentation
36 Annex E (informative) Example of contents of a licensing agreement for the use of a certificate and mark of conformity
39 Annex F (informative) Example of information to be included in a licence for the use of a certificate or mark of conformity
40 Bibliography

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BSI PD ISO/IEC TR 17028:2017
$167.15