BS ISO 24518:2015
$167.15
Activities relating to drinking water and wastewater services. Crisis management of water utilities
| Published By | Publication Date | Number of Pages |
| BSI | 2015 | 34 |
PDF Catalog
| PDF Pages | PDF Title |
|---|---|
| 7 | Foreword |
| 8 | Introduction |
| 9 | 1 Scope 2 Normative references 3 Terms and definitions 3.1 Terms relating to “plan” |
| 11 | 3.2 Terms relating to “do” |
| 12 | 3.3 Terms relating to “check” 3.4 Terms relating to “act” |
| 13 | 4 Context of the organization 4.1 Understanding the organization and its context 4.2 Understanding the needs and expectations of interested parties 4.3 Determining the scope of the crisis management system 4.4 Crisis management system 4.4.1 General 4.4.2 Phases and activities over the course of a crisis |
| 14 | 5 Leadership 5.1 Leadership and commitment |
| 15 | 5.2 Policy |
| 16 | 5.3 Structural organization for responding to crisis situations 5.3.1 General 5.3.2 Tasks and structure of the crisis management team 5.4 Organization roles, responsibilities and authorities |
| 17 | 6 Planning 6.1 Actions to address risks and opportunities |
| 18 | 6.2 Elements of the crisis management plan — Pre-Crisis phase 6.3 Crisis objectives and planning to achieve them |
| 19 | 7 Support 7.1 Resources 7.2 Competence |
| 20 | 7.3 Awareness 7.4 Communication 7.4.1 General 7.4.2 Crisis management system communications — Internal 7.4.3 Crisis management system communications — External |
| 21 | 7.5 Documented information 7.5.1 General 7.5.2 Creating and updating |
| 22 | 7.5.3 Control of documented information 8 Operation 8.1 Operational planning and control 8.2 Response 8.2.1 General |
| 23 | 8.2.2 Activating the crisis management team |
| 24 | 8.2.3 Work flow of the crisis management team |
| 25 | 8.2.4 Communications and cooperation 8.3 Recovery to normal operation |
| 26 | 9 Performance evaluation 9.1 Monitoring, measurement, analysis and evaluation 9.1.1 Monitoring and review of the implementation of the crisis management system |
| 27 | 9.2 Internal audit |
| 28 | 9.3 Management review 10 Improvement 10.1 Nonconformity and corrective action |
| 29 | 10.2 Continual improvement |
| 30 | Bibliography |
