SA/SNZ TR ISO/IEC 20000.10:2014
$24.70
Information technology – Service management – Part 10: Concepts and terminology
Published By | Publication Date | Number of Pages |
AS | 2014-09-03 | 33 |
Provides standardisation in the field of service management, in particular guidance on the concepts and terminology of the ISO/IEC 20000 series. It establishes a common framework for helping organisations to understand the purpose of all of the parts of ISO/IEC 20000 and the relationships between the parts. Identical to, and reproduced from, ISO/IEC TR 20000-10:2013.