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SA/SNZ TR ISO/IEC 20000.10:2014

$24.70

Information technology – Service management – Part 10: Concepts and terminology

Published By Publication Date Number of Pages
AS 2014-09-03 33
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Provides standardisation in the field of service management, in particular guidance on the concepts and terminology of the ISO/IEC 20000 series. It establishes a common framework for helping organisations to understand the purpose of all of the parts of ISO/IEC 20000 and the relationships between the parts. Identical to, and reproduced from, ISO/IEC TR 20000-10:2013.

SA/SNZ TR ISO/IEC 20000.10:2014
$24.70